Last updated: 12 November 2026. This Cookie Policy is designed to help you understand what cookies are, why we use them on our website, how they work, and what options you have to control or manage your cookie preferences. We're committed to transparency about our data collection practices and giving you full control over your browsing experience.
This Cookie Policy explains what cookies are, how Cloud Grand Pty Ltd ("we", "us", or "our") uses them on our website, and the options you have to control them. We want to be completely transparent about what we collect and why, so you can make informed decisions about your privacy while browsing our site. If you have any questions about anything in this policy, please don't hesitate to contact us - we're happy to explain things in plain English.
Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work more efficiently, enhance user experience, and provide reporting information. Think of them as tiny digital sticky notes that help the website remember your preferences and activities during and between visits.
For example, when you fill out our contact form, cookies may remember your name so you don't have to re-enter it if you navigate to another page. Or when you choose to view content in a specific language, a cookie might store that preference so all future visits automatically display content in your preferred language. Without cookies, websites would have to ask you for the same information repeatedly, making the experience frustrating and inefficient.
It's important to note that cookies cannot harm your device or computer. They cannot install viruses or malware, and they cannot access your hard drive. They simply store and retrieve specific data as defined by the website that placed them.
Essential Cookies
These cookies are absolutely necessary for the website to function properly. They enable core features such as secure login, shopping cart functionality, and access control to protected areas of the site. Without essential cookies, many parts of our website simply cannot work. They include:
Preference Cookies
These cookies store your preferences and settings to provide a more personalised experience. For example, they remember your language choice, regional location (which affects content relevance and currency display), and other customisations that make the site more convenient for you. This means you don't have to manually adjust these settings every time you visit our website - we simply remember your choices and apply them automatically.
Analytics Cookies
We may use analytics cookies to understand how visitors interact with our website. This information helps us identify which pages are most popular, where users tend to drop off, and what content resonates most with our audience. We only collect aggregate, anonymized data - we don't track individual users personally. This aggregated insight allows us to continuously improve our site's content, layout, and functionality to better serve your needs. It's similar to how a shop might count foot traffic to understand which sections are busiest, without tracking specific individuals.
We use cookies for the following purposes:
We do not use cookies to profile you for targeted advertising purposes, nor do we sell or share your personal data with third parties for marketing purposes. Your privacy is important to us, and we only collect and use the minimum amount of data necessary to provide a good user experience.
Session Cookies: These temporary cookies are automatically deleted when you close your browser. They're used to maintain your session state during a single browsing visit - for example, keeping items in your shopping cart or remembering which page you were on before navigating away. Once you close the browser, these cookies disappear.
Persistent Cookies: These cookies remain on your device until they expire (typically lasting from 1 to 24 months depending on the cookie's purpose) or until you manually delete them through your browser settings. They're used to remember longer-term preferences like your language choice or login status so you don't have to re-enter this information on each visit. We always clearly indicate the expiration date for each persistent cookie we set.
Our website may contain content from third parties such as embedded videos from YouTube, social media widgets (like Facebook or LinkedIn share buttons), or maps from Google Maps. These third parties may set their own cookies on your device when you interact with their content. We do not control or have access to these third-party cookies - their use is governed by the respective third party's privacy policy.
If you're concerned about third-party cookies, you can usually disable them by blocking scripts or images from external domains in your browser settings, or by using browser extensions designed to block third-party trackers. However, please be aware that disabling these may affect the functionality of the embedded content - for example, you might not be able to view embedded videos or share content to social media platforms.
Most web browsers allow you to manage or delete cookies at any time. You can typically:
Note: If you disable or block essential cookies, some parts of our website may not work correctly or at all. For example, you might not be able to complete our contact form, access certain pages, or maintain your login session. We recommend keeping essential cookies enabled for the best user experience, while feeling free to block analytics or preference cookies if you prefer.
You can manage your cookie preferences through your browser settings. Here's how to access cookie settings in popular browsers:
Each browser has slightly different options and interfaces, but the general principle is the same: you have full control over which cookies are allowed, which are blocked, and when they expire. We encourage you to take time to review and adjust these settings according to your personal preferences and privacy concerns.
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. The current version will always be available on this page with the "Last updated" date clearly displayed at the top. We recommend checking this policy periodically (perhaps every few months) to stay informed about how we use cookies and any changes to our practices.
If we make significant changes to how we use cookies that materially affect your privacy, we will notify you prominently on our website or through other communication channels if you've provided contact details. Your continued use of our website after any policy changes constitutes acceptance of the updated policy.
If you have any questions about this Cookie Policy, how we use cookies on our website, or if you'd like to exercise your rights regarding your cookie data (such as requesting deletion of specific cookies), please don't hesitate to contact us. We're committed to addressing your concerns promptly and providing clear, helpful responses.
Cloud Grand Pty Ltd
ABN: 84 615 520 379
36/10 Benson Street, Toowong QLD 4066
Email: services@cloudgrand.com.au
Phone: 07 3059 4600
Business hours: Monday to Friday, 9:00 AM - 5:00 PM (AEST)
We aim to respond to all enquiries within 2 business days. Thank you for taking the time to understand our practices - your trust is something we value highly and work hard to maintain.