Cloud Grand provides cloud migration, managed IT, cybersecurity, and business software for small and medium businesses in Queensland.
Comprehensive technology solutions designed specifically for Australian small and medium enterprises
We guide organisations through transitions to modern cloud platforms including AWS, Azure, and Microsoft 365. Our service includes infrastructure assessment, customised architecture design, strategic vendor selection, risk assessment, migration execution with minimal disruption, post-migration validation, and ongoing optimisation to improve your cloud ROI.
Learn More →Gain peace of mind through our enterprise-grade managed services designed for Australian SMEs. Our proactive approach includes 24/7/365 continuous monitoring of servers, networks, applications, and endpoints; rapid incident response with SLA-based resolution times; comprehensive helpdesk support; automated patch management; endpoint protection; backup solutions with tested recovery procedures; and quarterly business reviews to align technology with your objectives.
Learn More →Protect your business-critical assets with our comprehensive cybersecurity framework designed to defend against sophisticated modern threats including ransomware, phishing attacks, and advanced persistent threats. Our services encompass network infrastructure design and optimisation; enterprise-grade firewall configuration; secure remote access solutions; comprehensive backup and disaster recovery planning; security compliance auditing aligned with Australian Privacy Principles; continuous threat monitoring and incident response; regular vulnerability assessments and penetration testing; employee security awareness training; and customised security policies tailored to your organisation's needs.
Learn More →Selection, deployment, configuration and integration of business software. Engagements cover requirements assessment, software selection, implementation, integration with existing systems, SharePoint intranet deployment, Teams configuration, user training, and ongoing support.
Learn More →Operating details that apply to every engagement.
Our staff work from our Toowong office and support clients within Australian business hours and time zones. Advice accounts for the Australian Privacy Principles and other obligations that apply to Australian businesses.
Support is available 24/7/365. Response and resolution targets are written into each service agreement as service levels. Scheduled preventative maintenance is carried out at the intervals defined in the same agreement.
Managed IT services are billed as a fixed monthly retainer covering the items listed in the agreement: monitoring, helpdesk support, scheduled maintenance, service reviews and incident response. Work outside the retainer is quoted and approved before it starts.
Each agreement includes scheduled reviews of your environment against your documented business plans. Changes to scope, licences or infrastructure are agreed in writing before implementation.
Schedule a free consultation with our consultants to discuss your current infrastructure, requirements, and budget. We'll provide a written proposal with cost estimates and timelines.
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